How to Return


Please first contact us if you need to return any items.

TEL: +44 (0) 1932786501

  • Please ensure the products are properly packed, protected and insured during shipment, you are responsible for any damage or loss in transit.

  • Returned products should be re-sellable condition.

  • We recommend use of a track or signed shipping service, if we do not receive an item, it is not possible to make a refund, repair or exchange.

  • Shipping charges will not be refunded for returns of products that are properly supplied according to your order.

  • For returning from outside the UK, please ensure CN22 label shows "Return / Replacement / Repair Item". If you fail to do this, we will be charged customs duties/taxes and VAT. These fees will be deducted from your refund.

Return address:

FEL Communications Ltd.
31 Maryland Way
TW16 6HN