How to Return


Please first contact us if you need to return any items.

TEL: +44 (0) 1932786501

  • Please ensure the products are properly packed, protected and insured during shipment, you are responsible for any damage or loss in transit.

  • Returned products should be re-sellable condition.

  • We recommend use of a track or signed shipping service, if we do not receive an item, it is not possible to make a refund, repair or exchange.

  • Shipping charges and PayPal/Bank commission will not be refunded for returns of products that are properly supplied according to your order.

  • For returning from outside the UK, please mark the CN22 label "Return / Replacement / Repair". If you fail to do so, we may be charged VAT and customs handling fees. These will be deducted from your refund.

Return address:

FEL Communications Ltd.
31 Maryland Way
TW16 6HN