How to Return


Please first contact us if you need to return any items.

TEL: +44 (0) 1932786501

  • You are responsible for any damage or loss during delivery, so please ensure that the goods are properly packed, protected and insured. We therefore recommend that you will use the tracked or signed service. If we do not receive the goods we cannot refund, repair or exchange.

  • Goods being returned must be in resalable condition.

  • Postage and any handling charges will not be refunded if you are returning goods that have been correctly dispatched in accordance with your order.

  • For returns from outside the UK, please clearly state 'Return / Replacement / Repair' on the CN22 label. Failure to do so may result in VAT and customs clearance charges being charged to us. If this happens, these will be deducted from your refund.

Return address:

FEL Communications Ltd.
31 Maryland Way
TW16 6HN

TEL: +44 (0) 1932786501