How to Return


Please first contact us if you need to return any items.

TEL: +44 (0) 1932786501

  • You are responsible for any damage or loss during delivery, so please ensure that the goods are properly packed, protected and insured.

  • Goods being returned must be in resalable condition. If we do not receive the goods we cannot refund, repair or exchange.

  • Postage and any handling charges will not be refunded if you are returning goods that have been correctly dispatched in accordance with your order.

  • For returns from outside the UK, please clearly state 'Return / Replacement / Repair' on the CN22 label. Failure to do so may result in VAT and customs clearance charges being charged to us. These will be deducted from the refund amount.

Return address:

FEL Communications Ltd.
31 Maryland Way
TW16 6HN

TEL: +44 (0) 1932786501