How to Return

Please first contact us if you need to return any items.

TEL: +44 (0) 1932786501

Please ensure the products are properly packed, protected and insured during shipment, you are responsible for any damage or loss in transit.
We recommend use of a track or signed shipping service, if we do not receive an item, it is not possible to make a refund, repair or exchange.
Shipping charges will not be refunded for returns of products that are properly supplied according to your order.

If you are returning an item from outside the UK please can you mark it clearly "Item for refund/exchange/repair" as appropriate otherwise we may have to pay additional duty or VAT.  Please also mark any customs documentation in the same way.

Return address:
FEL Communications Ltd.

31 Maryland Way
TW16 6HN